Nowadays, one of the most components of clinical governance is to held childbirth education classes for pregnant women. On the other hand, assessment of patient’s satisfaction from the services is the most important indicators of quality of services and monitoring health services. So patient satisfaction has an important role in medical care. Therefore consideration of patient’s expectation is necessary for improving quality of midwifery care. To identify Mother`s Satisfaction of training during pregnancy after delivery and Find out how much of the needs and expectations have been met.
Materials and methods
This is a descriptive and crosssectional study involving 51 women who attended prenatal classes to prepare for labor during pregnancy. Samples completed the Questionnaire within 3-8 weeks of delivery in urban health centers in Shahrekord city between March 2014 and September 2014. Data collected prospectively using a form including demographic data and a 20 item self-designed questionnaire. Data processing and statistical analysis were performed using SPSS 16.0.
The sample mean age was 26.67 ± 3.59 years old. Type of delivery in 74 percent (n=37) was normal vaginal delivery and 26 percent (n=14) had cesarean section. According to the data analysis, 80.25% of clients had high satisfaction from the educational content and 12.45% of them had poor satisfaction, 85% of samples believed that class content met the needs in labor. Over 60% of samples said that their instruction in prenatal class not consistent with their observations in hospital. Our findings revealed that a majority of mothers believed that the patient’s right was not respecteddid in hospital while just 25.5% of mothers evaluated the hospital care relatively good. About 55.45% said that care providers did not respect their autonomy. There was a statistically significant relationship between type of delivery and satisfaction (P<0.05).
According to this study, the majority of mothers were satisfied from prenatal education but from client view point, there was a major discrepancy between expectations and experiences of the occurrence of interventions in labor. Also based on this research results, the patient’s right was not completely observed in the view point of patients. Therefore, giving more information about patient’s right to physicians and patients is recommended.